J15MAX

SHIPPING INFORMATION

Shipping Area

·We currently ship to the **United States and Canada** (excluding remote areas).

Processing Time

·Orders are processed within **3–5 business days** after payment confirmation.

·During peak seasons, processing time may be extended to **5–7 business days**.

Shipping Method & Delivery Time

 ·Shipping carrier: **FedEx**

· Estimated shipping time: **5–7 business days**

Shipping Cost

 **Free shipping** on all orders to the United States and Canada (excluding remote areas).

Tracking Information

·Once your order has been shipped, a tracking number will be sent to your email.

·You can track your package here: https://www.17track.net

Undeliverable & Lost Packages

 ·If a package is returned due to incorrect address, we will reship after you confirm the correct address.

· If your package is lost in transit, please contact us within **30 days** of shipment.

RETURNS & WARRANTY POLICY

1. Returns & Refunds

· We do NOT accept returns for any reason without product defects.

· If you still wish to return the item for personal reasons, you must bear all return shipping costs.

· Return requests will only be accepted if the product is unused, in original packaging, and in resalable condition.

2. Defective or Damaged Items

We accept returns, exchanges, or refunds only if the item is defective, damaged, or incorrect upon delivery.You must provide photo or video proof within 7 days of delivery.

3. Warranty Policy

We provide a 1-year warranty for all electric bikes from the date of delivery.The warranty covers manufacturing defects and quality issues.It does NOT cover:

· Damage caused by misuse, accident, water, or improper maintenance

· Normal wear and tear of parts

· Unauthorized modification or disassembly

4. Refund Processing

Once the returned item is received and inspected, approved refunds will be processed to your original payment method within 3–5 business days.

5. Contact Us

If you have any questions, please contact our customer service：service@ailife-rider.com